Yuliya G., Tue Nov 16 01:02:28 2010
Ticket Status was changed from Open to On-Hold
Dear Chen,

We’re very sorry for any inconvenience that you’ve experienced while using our services. We’re constantly working to improve the quality of your experience, and we strive to make your experience with us as satisfying as possible. So that we can provide you with the fastest resolution to any problems you’ve encountered, we ask that you please update this ticket with as much detail as you can regarding the problem at hand. One of our operators will contact you as soon as they’re able to do so to address your concerns. In the mean time, please update this ticket with the details of any changes that take place while we’re working. We appreciate your patience.


Steven A., Wed Nov 17 12:26:13 2010
Ticket Status was changed from Working to On-Hold
Hello Chen,

As per your request, I am forwarding this ticket to our billing department to cancel the hosting account. The domain name that you have registered is yours for the next year and it will switch to a paid registration as you are currently using the free point from the hosting product. If you have any further questions please feel free to contact us at any time.

Thank you,
Steven Algarotti
Customer Relations Dpt.


Tanya Z., Wed Nov 17 13:52:28 2010
Dear Chen,

Plese, clarify whether you would like to cancel the registration of the doamin name 我注册的免费域名.com. We are able to do it within the next 24 hours. Otherwise, we will deduct the amount of USD 19.95 from the total refund amount as per ICANN regulations domain registrations are non-refundable.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Tanya Zhovtobryukh
Customer Relations Dpt.


Anna V., Thu Nov 18 08:14:19 2010
Ticket Status was changed from Open to Answered
Dear chen,

I have now canceled your hosting plan and the domain registration as per our 30 days money back guarantee. The total refund amount was $75.84 and it was credited to your Alipay. Please allow one to nine days for the refund to show up on your statement. In the meantime you can review all changes in your online invoice.

Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Anna Vasilyeva
Customer Relations Dpt.

描述:        null
支付说明:        外币支付( $ 75.84 )
对方信息:        Ecommerce,Inc. j***@ecommerce.com 查看信用 留言
创建时间        结束时间
2010.11.19 09:31:03         2010.11.19 09:31:04